Installation is designed to be simple and straightforward for your team. After receiving your equipment, you'll receive step-by-step guidance, including email instructions for setting up your Arch account and connecting ScoutRMS. If you'd prefer additional support at any point, our team is always available to assist and ensure everything is set up for success.

ScoutRMS requires a reliable cellular connection to operate, as it uses built-in cellular technology to communicate device status. Because signal strength can vary throughout a building, even floor to floor, it's important to consider the exact placement of your AED cabinet. Locations such as basements or areas with dense construction materials may impact connectivity. If you're unsure about your planned location or have known connectivity challenges, our team is happy to help review and recommend any adjustments to ensure your system performs as expected.

ScoutRMS automatically checks your AED and securely transmits status data through a built-in cellular connection. This information is then displayed within Arch, providing visibility into the readiness status of your AED program. Arch uses this data to present key device information, such as readiness status, battery condition, pad expiration dates, and device alerts, helping users monitor their AEDs and identify issues that may require attention.

The Total Readiness packages are designed to cover the key elements needed to support a successful, ready-to-respond program. That said, you're absolutely able to add additional items to further customize your setup. Common additions include pediatric keys, CPR/AED training classes, and choking response devices such as the LifeVac. If you're not sure what may be the best fit for your environment, our team is happy to help recommend options based on your needs.

Yes, we proudly support tax-exempt organizations. To ensure your status is applied correctly, please fill out the tax-exempt information at checkout.

At the end of the term, customers have the option to renew and continue their program without interruption. As part of this model, the device remains under Cardio Partners' ownership. This approach supports an ongoing service relationship focused on keeping your program fully maintained and ready, with continued oversight, proactive maintenance, and long-term compliance support.

Yes. Subscriptions automatically renew in one-year terms to help ensure uninterrupted coverage, compliance, and ongoing support.

At renewal, customers typically continue using their existing AED equipment. The subscription is designed to maintain ongoing service, monitoring, and readiness, helping keep your current device fully supported.