Do I need to upgrade my AED Software?

AED software often needs to be upgraded over time. Every five years the American Heart Association reviews the latest research and updates their emergency cardiac care guidelines. After a review AED units may need to be re-programmed with the latest software. 

The most recent guideline update was in 2015. To learn more about whether or not your AED offers the latest standards, how to check the version and status of your unit’s software, and make any necessary updates, contact our customer care department at (800) 544-0048.

4 Responses to “Do I need to upgrade my AED Software?”

September 15, 2021 at 2:15 pm, Marsha Williams said:

How can I find out if my AED’s are no longer under warranty, the first group were purchased in 2006?


September 16, 2021 at 11:36 am, AED Superstore said:

Hello Marsha – the best way to find out if your AED is still under warranty is to contact the manufacturer. However, we can tell you that the longest warranty in the industry is 8 years, so unit purchased prior to 2013 are most likely no longer under warranty. This doesn’t mean it won’t work – as long as you can still purchase fresh pads and batteries for the unit, it should still operate; however, you may want to consider trading in your unit on a new one.


May 18, 2023 at 5:12 am, Tim Price said:

I purchased a new battery that took some time to receive. It was supposed to be a direct replacement even though the part number is not the same however it does fit. Now I get a flashing red and a cannot communicate with battery from the unit.
I did not have this issue the last time I did a battery replacement.
How can this be resolved?


May 19, 2023 at 11:44 am, AED Superstore said:

Please send your request to [email protected]. Thank you!


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