What happens when a product is on backorder?
When we receive an order that can’t be shipped on the same day it’s received, we’ll let you know right away by offering you the most up-to-date lead time possible. Since we’re the largest supplier of products for most of the AED manufacturers, we have fantastic relationships with each group and keep our finger on the pulse of the latest news and information. With any backordered products, we’re always in full contact and communication with you so you know where your order stands. If there is an extended backorder, we make regular calls to share what we know so that you’re as informed as possible.