A Message From Our CEO

Caring for the AED Superstore community

The health and wellness of our customers, employees and the communities they live in, are our top priority. With the constant stream of information and evolution of local, state and federal mandates surrounding coronavirus (COVID-19), we know you might have questions. We want to share the actions we are taking to help protect our customers as well as our employees – and provide some tips on what you can do to help.

What We are Doing

Helping with prevention. Continuing operation. While you can always shop on our website 24/7, there will always be a need to connect with a live customer care or sales representative to help you find the products you need. To ensure we do our part to halt the spread of COVID-19, we are abiding by the federal government’s recommendation of social distancing while still keeping staff available Monday-Friday, 7am – 7pm CST.

  • Maintained our low-prices on all products – especially those related to preventing the spread of the viruses.
  • Proactively communicating with customers to notify them of expiring products to ensure their AEDs are in fact ready to operate during this time of uncertainty.
  • Enabled almost all employees to work from home.  
  • Provided all warehouse employees with personal protective equipment to ensure their ongoing safety while ensuring distribution capabilities remain at the same high level of service.
  • Deep cleaning all office spaces on a regular basis and limiting the number of employees allowed in offices simultaneously.
  • Reviewed and adjusted our stocking levels to ensure we are prepared to deal with uncertainty.  The bottom line is we are prepared to support 100% of the underlying demand needs.    
  • At this time, we are not experiencing any delays in order and shipment processing and will inform you if anything changes.
  • Daily evaluation and planning to ensure we continue to operate and protect the health and well being of our staff and customers alike

What You can Do

Practice good hygiene. Wash your hands frequently. Cover your nose and mouth when you have to cough and sneeze. And use hand sanitizer with at least 60% alcohol content. Please stay home if you are sick.

If you think you have the virus. Call your primary doctor; do not go to the emergency room where there is potential you can infect others. Also be mindful of being in public where there is a chance you could spread the virus.

Be informed. The CDC and the WHO (World Health Organization) are constantly updating their websites with the latest information.

We will continue to provide you with relevant updates when necessary. Remember, small actions can make a big difference when everyone helps out – let’s all do our part.  Lastly, our thoughts go out to all of those who have been affected by this virus and our thanks to all the caregivers and others working tirelessly to help resolve this issue.

Thank you.

Mike Berg

Chief Executive Officer

6 Responses to “A Message From Our CEO”

March 21, 2020 at 6:45 pm, Peter Brant said:

I am anxious to; open account, and place order. I was unable to use your website to accomplish the tasks. Please help. [email protected]. Or :808-929-8383 HST

Reply

March 26, 2020 at 8:51 am, AED Superstore said:

Please send your information to [email protected] and we will be happy to set you up. Thank you.

Reply

March 30, 2020 at 8:37 pm, Sue Hofmeister said:

March 30, 2020
I would like to place an order for 2-80 wipes canister of the SONO Disinfecting Wipes.
I am not able to set up an account.
Please advise.
Thank you,
Sue K Hofmeister

Reply

April 01, 2020 at 7:13 am, AED Superstore said:

Please call us at 800-544-0048 Monday – Friday, 7:00am to 7:00pm Central Time and we will be happy to place the order for you.

Reply

April 04, 2020 at 4:58 pm, Clara Sic Alonzo said:

Hi, I’m a nurse and placed an order for masks. How delayed is the shipping?
Thank you!!

Reply

April 06, 2020 at 6:20 am, AED Superstore said:

You can find that information by calling our Customer Care Representatives at 800-544-0048 or by using our Online Chat feature. Hours of operation are 7am to 7pm Central time.

Reply

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